Product Thinking

Sometimes the best way to fix a working relationship isn’t another meeting, tool, or feedback round - it’s lunch. Here’s what I learned when I stopped trying to solve a conflict at work and simply sat down for a meal instead.

I used to think product was what you could see and touch: apps, features, physical things. But during COVID, when we had to help customers shift to a DIY service that was once thought impossible, I realized product is everywhere. Here’s how that aha moment reshaped my view of product thinking.

When I joined a new team, I thought my title meant instant influence. I was wrong. Trust isn’t default. It’s earned. Here’s what I learned about building trust as a product manager, plus 10 lessons you can use with your own team.

We spend so much time chasing productivity, frameworks, and efficiency that we forget what makes all of it possible: soft skills. They’re not ‘nice to have.’ They’re the core. Empathy, trust, communication, and the ability to work with people you may never be friends with—those are the skills that decide whether ideas take off or die in meetings. And they’ve never been more important.